The refundable amount depends on the conditions of voluntary refund established by the Carrier and on the time that was left before the departure of your bus route.

The refund conditions are publicly available and are listed on the website prior to booking, and are also indicated on your ticket.

We highly recommend you to read the conditions in detail before submitting a request for a refund.

Your refund request will be processed within 1-10 days.You can follow the status of your application via your personal account on our website in “Dashboard” section.